This large local city council’s staff and provider partners serve approximately 220,000 residents and an estimated 800,000 people a day from outside of the borough. The Council has annual gross revenue expenditure of approximately £1bn.
Despite already robust controls, the council’s AP team recognised the need for a more proactive approach to monitoring and error prevention. They wanted to ensure overpayments weren’t made in the first place, rather than having to detect and then recover them. AP Forensics® enabled the council to implement daily preventative checks, providing real-time auditing of the various interface and payment files before they were posted for payment.
The Council’s payment functions had evolved into complex systems involving multiple sources of invoice input. Controls existed but there were vulnerabilities and the risk of human error. Periodic recovery audits emphasised the need for the Council to take a proactive approach to preventing erroneous payments occurring and to addressing the circumstances that allowed overpayments to be made.
AP Forensics enabled the company to monitor and validate payments before they were made, and flag patterns of errors so the AP team could investigate the cause and prevent it happening again. When the Council underwent further business transformation, they recognised that these changes also attract new risk, and looked to AP Forensics as an added layer of control.