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Profile
This Florida healthcare provider operates six acute-care hospitals, a children’s hospital and a vascular institute, with a capacity of 1,500 beds. It handles more than one million patient visits a year and employs over 9,000 people.

Summary
The rapidly expanding healthcare organization turned to AP Forensics® when their increasing invoice volume became overwhelming. They used the automated monitoring of payments to
reduce the workload and facilitate their own in-house audit capability. When they installed a new ERP system in 2014, the full protective advantages of AP Forensics became clear, saving more than $300,000 in incorrect payments leaving the organization following the upgrade.

Situation
The healthcare provider’s AP team was not able to keep pace with the steadily growing invoice volume. The expansion of sites and services increased pressure on the group’s finance staff and ERP resources, leading management to investigate options for upgrading their tools and systems to accommodate the growth.

Solution
The healthcare provider now processes four times the number of invoices it did in 2009, but using AP Forensics, it is able to quickly and regularly self-audit to ensure compliance and prevent overpayments from happening. The implementation of a new ERP system in 2014 forced a lot of process issues to the fore, which the use of AP Forensics was instrumental in helping the organization to identify, enabling them to rework their internal processes.

 

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